Leaders, some say, are born and not made. However, yet another school of thought keeps fighting off this idea and so we have some real good B-Schools across the country. Most good leaders won’t be able to teach you leadership. That’s simply because more than flaunting leadership, they have practiced it.
Leaders at Intercom Online have one thing in common- they are accessible to everyone. You can walk in to them with ideas, thoughts, doubts, complaints and clues anytime. IO leadership believes in encouraging people to discover their individual goals for their lives. This, in turn, widens the landscape of work at IO adding ever newer dimensions to work culture and work quality.
At Office Space today, lets explore some very interesting qualities of the leaders at Intercom Online. And yes many of these, you will realize, are cultivable.
Effervescence: Leaders at Intercom are full of life and have a knack for infusing their energy into others. They are people who have the ability to light up the environment around. All they need is a good joke to start a meeting or just entering a board room with a real good ‘Hello everyone!’.
Amour-propre: This is French for ‘self-love’. IO leaders, however, love work ethics and stick to them. They love the brand IO that they have created and developed over the years. This love translates into their efficiency in traveling any distance to making the brand successful.
Integrity: Jack Welch- the man behind initiatives like Six Sigma quality, e-business and former CEO of General Electric- has more than once proved that you cannot lead unless you have integrity. In his autobiography, Welch shares: “I stuck to some pretty basic ideas that worked for me, integrity being the biggest one.”
At Intercom Online, integrity is almost synonymous to leadership. Our employees get inspired to work with integrity because they have seen our leaders do the same. Our leaders have always been people of strong values and honesty. It is thus no surprise that we see the same values being transferred down to the other levels of leadership. .
Organized life: Infosys Founder Narayan Murthy cautions- ‘workoholism’ must not be aped. A few months ago, IO leaders had shared affinity with this idea and had inspired the rest of the team. As a result, most employees have now cultivated a habit of working smart instead of working more. Our leaders lead a life that emphasizes the importance of inter-personal relationships. They are equally committed to their personal lives. Thus they encourage their subordinates in their personal achievements as well. They have successfully created such an environment at our office that each individual focuses on having a good life and not just professional success. In addition, it is our policy to be mindful of the health and personal life of the employees. Joint celebrations, fitness initiatives, recreation facilities etc are some of the most practical things we do at IO to ensure that each one leads a healthy and happy life.
Complimenting: How easy and handy it comes to point out mistakes. A heart of appreciation, ironically, doesn’t come so easy. However, the art of complimenting is something that is an integral part of the IO work culture. Nothing tastes better than a compliment right out of the horse’s mouth. Apart from an organized system of encouragement through ‘Employee of the Month Award’, IO leaders never miss out on showering words of appreciation to team members even in the smallest of achievements.
Self-domain: Most people keep waiting for ‘the big opportunity’ for exercising their leadership skills. This is definitely a mistake. A good leader leads a team of two as energetically as he does a team of 20. What really matters in leadership is not the size but the spirit of leading. Effective leaders love their domain of work and transmit this feeling in others around them.
We have tried to inculcate this habit of leadership in each employee by making him or her accountable for the work assigned. IO leaders give each member enough freedom to logically take decisions on their respective assignments. As a result, each team member never feels insufficient to deliver his or her best.
These are a few more visible qualities of our leaders apart from many personal qualities that they have like a good character, sportsman’s spirit and a generous heart. The good news is IO provides ample opportunities for cultivating these qualities and practice leadership right from where one is placed. If this can happen at IO, it can happen anywhere. There may be a great leader sleeping inside you. It’s time to wake him up.